Please also note that Apple representatives can't unlock an iPhone for you without restoring the iPhone, which will erase everything on it.Be mindful here to turn the iPhone off and disconnect it from the computer before trying this restore method.ġ. When the iPhone software has been restored, you can either set it up as a new iPhone, or restore your music, videos, app data, and other content from a backup.

When restoring, it is recommended that you back up iPhone when prompted. Follow the onscreen instructions to complete the restore process. Click “Check for Update.” iTunes tells you if there’s a newer version of the iPhone software available. In iTunes, select iPhone in the Devices list, then click Summary at the top of the screen. Be absolutely sure that you have backed up the content on your iPhone before restoring it.Īpple's official instructions to restore an iPhone are: 1. To restore your iPhone - which deletes all of your data (songs, photos, videos, apps, and so on) on the iPhone use the following directions. If you have forgotten the passcode on your iPhone, you will have to restore the device. If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. It can be turned on by tapping Settings > General > Passcode Lock.

Note: You can configure your device to erase itself after ten consecutive incorrect password attempts. After too many unsuccessful attempts, you won't be able to try again until you connect it to the computer with which you last synced it. However, Apple notes the following regarding forgotten passcodes: If you repeatedly enter the wrong passcode, your iPhone will be disabled for longer intervals before you can try again. By default, there is not a passcode at all. The exact behavior of the iPhone depends on its configuration when one forgets the passcode.

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